Frequently Asked Questions

What is Sominix?

Sominix is an online beauty and skincare store focused on beauty tools, skincare devices, face care products, LED therapy products, and self care essentials.

What type of products do you sell?

We offer curated beauty and skincare products, including facial cleansing tools, face massagers, skincare devices, LED therapy tools, facial misters, and self care accessories.

Are the products easy to use?

Yes. Our products are selected to be simple, practical, and easy to use at home as part of your daily skincare or self care routine.

How long does shipping take?

Shipping time depends on the product, supplier warehouse, and delivery location. Selected products may ship faster from U.S. warehouses, while other items may take longer depending on product availability and carrier delivery time.

Will I receive a tracking number?

Yes. Once your order is processed and shipped, tracking information will be sent by email when available.

Can I cancel my order after placing it?

Orders can only be canceled before they are processed or shipped. Once an order has been shipped, it can no longer be canceled.

What should I do if my order is delayed?

If your order is delayed, please contact our support team with your order number. We will help check the order status and provide available updates.

What if I receive a damaged or defective product?

If your product arrives damaged or defective, please contact us within the return period. Include your order number, clear photos or videos of the issue, and a short description of the problem. We will review the case and assist with the best available solution.

Do you accept returns?

Returns may be accepted if the item is unused, unopened, in its original packaging, and approved by our support team. For hygiene and safety reasons, used beauty tools and personal care products may not be eligible for return.

How do I request a return or refund?

To request a return or refund, contact us at support@sominix.com with your order number, reason for the request, and any supporting photos if needed.

Are the skincare devices suitable for all skin types?

Many of our products are designed for general beauty and self care use. However, skin types are different. If you have sensitive skin, a skin condition, or medical concerns, please consult a professional before using any beauty device.

Do your products guarantee skincare results?

No product can guarantee the same result for everyone. Results may vary depending on skin type, routine, consistency, and how the product is used.

Are your products medical devices?

No. Our beauty tools and skincare devices are intended for general beauty, skincare, and self care routines. They are not intended to diagnose, treat, cure, or prevent any medical condition.

How can I contact customer support?

You can contact us by email at support@sominix.com.

Please include your order number if your message is about an existing order.