Refund policy
Return And Refund Policy
At Sominix, we want customers to feel confident when shopping with us. Please read our return and refund policy carefully before placing an order.
Return Eligibility
Returns may be accepted within 30 days after the item is delivered.
To be eligible for a return, the item must be:
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Unused
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In the same condition received
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In the original packaging
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Not damaged by the customer
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Approved by our support team before being returned
Non Returnable Items
For hygiene and safety reasons, some beauty, skincare, and personal care products may not be eligible for return once opened or used.
Non returnable items may include:
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Used beauty tools
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Opened skincare devices
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Personal care products
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Clearance or final sale items
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Items damaged after delivery
Refunds
Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
If approved, the refund will be processed to your original payment method. Please allow time for your bank or payment provider to complete the refund.
Damaged Or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery.
Please include:
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Your order number
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Clear photos or videos of the issue
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A short description of the problem
We will review the issue and provide the best available solution.
Wrong Item Received
If you receive the wrong item, please contact us as soon as possible with your order number and clear photos of the item received.
Return Shipping
Customers may be responsible for return shipping costs unless the return is caused by our error, a defective item, or a wrong item received.
Order Cancellation
Orders can only be canceled before they are processed or shipped. Once an order has been shipped, it cannot be canceled.
Contact Us
To request a return or refund, please contact us at:
Email: support@sominix.com