Shipping policy
Shipping Policy
Thank you for shopping with Sominix. We aim to provide a smooth and reliable delivery experience for every order.
Order Processing Time
Orders are usually processed within 1 to 3 business days after payment is confirmed.
Processing time may vary during holidays, high demand periods, product availability delays, or supplier processing delays.
Shipping Time
Estimated delivery time depends on the product, shipping location, carrier, and supplier warehouse.
Estimated delivery times are usually:
-
United States: 5 to 9 business days
-
United Kingdom and Europe: 7 to 12 business days
-
Canada and Australia: 8 to 12 business days
-
Asia: 6 to 10 business days
-
Other international locations: 10 to 20 business days
Selected beauty devices may ship faster when fulfilled from a U.S. warehouse.
Please note that shipping times are estimates and may vary depending on carrier delays, customs processing, holidays, supplier availability, or high demand periods.
Shipping Cost
Shipping costs will be calculated and displayed at checkout unless free shipping is available for selected products or promotions.
Order Tracking
Once your order has shipped, tracking information will be sent by email when available.
Please allow some time for tracking details to update after the shipping confirmation is sent.
Incorrect Shipping Information
Please make sure your shipping address is correct before placing your order.
Sominix is not responsible for delays, lost packages, or failed deliveries caused by incorrect or incomplete shipping details provided by the customer.
Delayed Orders
Shipping delays may happen due to carrier issues, customs processing, weather, holidays, supplier processing delays, or other factors outside our control.
If your order is delayed, please contact us with your order number and we will help you check the order status.
Lost Or Missing Packages
If your package appears lost or has not arrived after the estimated delivery period, please contact us at support@sominix.com with your order number.
We will review the issue and assist you with the next steps.
Contact Us
For shipping questions, please contact us at:
Email: support@sominix.com